ENJOY AN EASY RETURN AND REFUND ONLINE POLICY
You can return all eligible item(s) within 14 days for Array Mall and 7 days for Marketplace. Click here to see Frequently Asked Questions.
PREPARE THE ITEM
Place the item in its original packaging, including any accessories, tags, labels, or freebies. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.
DROP OFF THE ITEMS OR SCHEDULE A PICKUP
Return the item to our pickup stations or we can pick it up from you within 1 – 4 business days. Always ensure your return slip is signed by our agents as your proof of return.
Return Process
You can return one or more items within 14 days (from when you receive the goods). Please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item(s) securely in its original packaging and prepare the package to be shipped to our warehouse.
Exceptions
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least two (2) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your bank statement, depending on your bank. We will notify you by email when your return has been processed.
Return Address
You can ship back your returns to the following address:
B & C Plaza, 35 Old Aba Road, Rumuogba, Port Harcourt, Rivers State
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